Help & Support
Most problems have a quick answer below. If yours doesn't, use the message form — it goes straight to us, and you'll always hear back within 24 hours.
Access & licences
I paid, but I don't have access yet
After payment you receive a licence key. Click "Already a Member? Enter Key" and paste it in. The vault unlocks immediately — no account creation, no waiting.
If you never received the key: check your spam folder for the Lemon Squeezy receipt first. If it isn't there, message us below and we'll issue a replacement the same day.
Where do I find my licence key?
It's in the order confirmation email from Lemon Squeezy, sent to the address you used at checkout. The subject line mentions your ER Monarch order. Lemon Squeezy also keeps it in your customer portal, linked from that email.
My key isn't working
Nine times out of ten it's a stray space from copying. Paste it again carefully, or type the last six characters by hand.
Still refused? Message us below with your order email address — we'll verify it on our side and fix it. We will never ask you for your card details.
How do I get back in on a new device?
Your key works anywhere. Open the site, click "Already a Member?", and enter the same key. There's no per-device limit for a single user.
Payments & billing
Payment went through but no access — treat this as urgent
This is the fastest-tracked issue we handle. Use the form below with the email address used at checkout and the approximate time of payment. We reconcile it against the transaction and restore access.
You will never be asked to pay twice for the same period.
How do I cancel?
Subscriptions are managed by Lemon Squeezy. Use the manage subscription link in your receipt email, or message us and we'll point you to the exact page. Cancelling stops future billing — you keep access until the paid period ends.
What is the difference between the two plans?
Live Sector Access — £79/month. Rolling access to the live renewal pipeline while your subscription is active.
Master Vault — £397/year. The complete annual vault, including the full historical archive and every sector, and it works out cheaper than paying monthly.
Refunds
If the data isn't what you expected, tell us within the first 14 days and we'll make it right. Payments are processed by Lemon Squeezy as merchant of record.
About the data
Where does the data come from?
Directly from Contracts Finder, the UK government's own public procurement service, via its official OCDS monthly releases. Nothing is scraped from third parties and nothing is estimated.
How fresh is it?
The pipeline ingests each new official monthly release automatically, within hours of publication. The dataset timestamp is shown on the vault page.
Do you sell contact details?
No. ER Monarch publishes expiry dates, incumbent suppliers and contract values from public notices. We do not sell contact lists, and we don't hold personal data on individuals.
Is this official government information?
It contains public sector information licensed under the Open Government Licence v3.0. ER Monarch is an independent service and is not affiliated with or endorsed by the UK Government, Crown Commercial Service or Contracts Finder.
Send us a message
Anything the answers above didn't cover — a problem with access, a payment query, a page that looks wrong, or a question about the data. Fill this in and we'll come back to you within 24 hours.
Prefer email?
Write to us directly
Include your order email address for anything payment-related.
We will never email you asking for card numbers, passwords or your licence key.